Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@snowyglowy.com. Please note that return instructions and the return shipping address will be provided once your return request has been approved.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable.
You can always contact us for any return questions at support@snowyglowy.com.
Damages and Issues
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
We may request photos or additional information to help process your claim.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Sale items may not be eligible for return unless required by applicable law.
Gift cards are non-returnable and non-refundable.
We reserve the right to refuse returns if items show signs of use, wear, damage, or alterations not caused by us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Failed Deliveries
Orders returned due to incorrect shipping information provided by the customer or failed delivery attempts may be subject to additional shipping fees.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@snowyglowy.com.